Refund Policy of the Virginia School of Pet Grooming in Manassas, VA
Cancellation prior to the commencement of classes: If the school does not accept the application or cancels the enrollment, all fees paid except the application fee will be fully refunded. If cancellation is requested in writing by the applicant, parent or guardian six working days after signing the enrollment agreement, all fees except the application fee will be refunded. Notice of cancellation should be sent by registered mail with the return receipt requested. The postmark on the letter will determine the date of cancellation.
Termination or Withdrawal after the start of classes: Students may withdraw voluntarily from our program at any time they choose. In this case, the student must submit his intention to withdraw in writing by certified mail. Voluntary/involuntary terminations after classes begin will result in the Virginia School of Pet Grooming retaining a portion of the tuition. The percentage that will be retained will be determined by the number of weeks the student has attended. In all cases, the application/enrollment fee of $100 and the supply and maintenance fee of $900 are non-refundable.
Virginia School of Pet Grooming
Schedule for Percentage of Tuition Refunded to Student
a. A student who withdraws or is terminated during the first three and one-half weeks of the course is entitled to a refund amounting to 75% of the tuition cost. *
b. A student who withdraws or is terminated during the second three-and-a-half weeks of the course is entitled to a refund amounting to 50% of the tuition cost. *
c. A student who withdraws or is terminated after completing the third three-and-a-half weeks of the course will receive 25% of the tuition cost refunded.
d. A student who withdraws or is terminated after ten and one-half weeks or more of the course will receive no refund back.
e. Expenses incurred by students for the $900 supply and maintenance fees and the $100 enrollment fee are not part of the tuition fee and are non-refundable. Any outstanding charge for items, such as additional equipment ordered by the student or costs incurred during their time at the school, will be subtracted from the tuition refund if not paid for at the time of withdrawal or termination.
f. Withdrawal refunds are calculated from the first day after the seven-day registration period to the day of receiving notification in writing of the withdrawal time.
g. If the student improperly withdraws or is terminated, additional charges may result and be deducted from the balance of the refund.
* See the student enrollment contract for details
Student Complaint Resolution
If a student has any reason to be interested in any aspect of the courses offered at the Virginia School of Pet Grooming, they are encouraged to set up an appointment with the school’s Director. A sincere effort will be made to resolve any problems during this meeting.
The Virginia School of Pet Grooming welcomes input from its students concerning issues or grievances with the school curriculum, facility or instructors. Students are encouraged to notify the school Director or any instructor with such issues. There will be no discipline or retaliation against any student for bringing these matters to the attention of the school.
If, after meeting with the Director, the student feels the problem has not been resolved, they are then encouraged to take their complaint to the State Council of Higher Education. The student may write to the following:
S.C.H.E.V
James Monroe Building
101 North Fourteenth Street
Richmond, Virginia 23219